Terms of Service

Effective Date: August 3, 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("Client," "you," or "your") and Maple Grove Garden Services Ltd. ("Company," "we," "us," or "our"). These Terms govern your access to and use of our garden and landscaping services, including any related communications, quotations, estimates, invoices, and work performed at your property.

By requesting a quote, scheduling services, signing a service agreement, paying a deposit, or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not engage our services.

These Terms are intended to be interpreted and applied in accordance with the laws of Canada, including applicable provincial consumer protection, contract, privacy, and commercial laws.

2. Scope of Services

Maple Grove Garden Services Ltd. provides residential and commercial garden services, which may include, without limitation:

• Garden maintenance;
• Seasonal cleanups;
• Perennial and shrub planting;
• Mulching and soil improvement;
• Lawn edging and bed definition;
• Pruning and deadheading;
• Irrigation system checks; and
• Any other services we expressly agree to provide in writing.

Service descriptions, timelines, staffing, materials, and pricing are based on the information available at the time of quotation or booking and may be adjusted if site conditions, access limitations, weather, or customer requests require changes.

We reserve the right to decline or discontinue services where property conditions, safety concerns, legal restrictions, or other circumstances make performance impractical or unsafe.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, complete, and current information regarding the property, requested services, and any known hazards;
• Ensure that the work area is reasonably accessible and free of obstructions, unless otherwise agreed;
• Secure pets, children, valuables, fragile items, and personal property before service begins;
• Disclose buried lines, irrigation components, underground utilities, drainage systems, hidden hazards, or other site-specific risks known to you;
• Obtain any required permissions, approvals, permits, or consent from landlords, condominium corporations, property managers, or other third parties, as applicable;
• Ensure that the services requested do not violate any applicable law, by-law, rule, covenant, or property restriction;
• Review completed work promptly and notify us of any concerns within a reasonable time after service completion;
• Pay all amounts due in accordance with these Terms and any agreed quote or invoice.

You acknowledge that garden work may involve natural variables and living materials. Results may vary based on weather, season, soil conditions, irrigation, plant health, and prior property maintenance.

4. Payment Terms and Conditions

Unless otherwise stated in a written quotation or service agreement:

• Fees are quoted in Canadian dollars (CAD);
• Quotes are estimates only and may change if the scope of work changes or if site conditions differ materially from what was disclosed;
• We may require a deposit for certain projects, seasonal bookings, materials, or custom planting work;
• Payment is due upon completion of services or upon receipt of invoice, as specified on the invoice;
• Late payments may result in interest, administrative charges, suspension of future services, or collection action, to the extent permitted by law;
• You are responsible for all applicable taxes, including GST/HST and any other applicable provincial taxes.

If materials, plants, soil, mulch, or equipment are purchased on your behalf, you agree to reimburse those costs unless otherwise included in the quoted price. Any supplier or delivery delays are outside our control.

We may refuse to begin or continue work if payment terms are not met, if an account is overdue, or if the information provided for billing is inaccurate.

5. Cancellation and Refund Policy

You may cancel or reschedule a service by providing reasonable notice. For recurring maintenance, seasonal bookings, or larger projects, advance notice requirements may be specified in your quote or booking confirmation.

If you cancel after materials have been ordered, plants reserved, labour scheduled, or work has begun, you may be responsible for:

• Non-refundable third-party costs;
• Administrative or scheduling fees;
• Charges for work already completed;
• Restocking or disposal costs, where applicable.

Refunds, if any, are issued only where required by law or where we determine, in our reasonable discretion, that a refund is appropriate. Natural variations, weather-related impacts, plant shock, seasonal dormancy, and changes caused by third-party interference do not constitute grounds for a refund.

If we cancel or reschedule due to unsafe conditions, severe weather, equipment failure, unavailability of materials, or other legitimate operational reasons, we will make reasonable efforts to provide alternative scheduling or a refund for undelivered portions of prepaid services, subject to any non-recoverable costs already incurred.

6. Liability Limitations

To the fullest extent permitted by applicable Canadian law, Maple Grove Garden Services Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of enjoyment, loss of use, loss of data, or damage arising from natural conditions or third-party actions.

Our total liability for any claim arising out of or relating to the services, these Terms, or any quotation or invoice shall be limited to the amount actually paid by you for the specific service giving rise to the claim, except where such limitation is prohibited by law.

We are not responsible for:

• Pre-existing property damage, plant disease, pest infestations, soil deficiencies, irrigation defects, or hidden site conditions;
• Damage resulting from inaccurate or incomplete information provided by you;
• Damage caused by underground utilities or unmarked structures not reasonably discoverable before work begins;
• Weather events, drought, flooding, frost, disease, wildlife, insects, or other natural causes;
• Failure of plants or materials after installation due to factors beyond our control;
• Acts or omissions of third parties, including utility providers, contractors, neighbours, or property managers.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for gross negligence, wilful misconduct, or personal injury where such exclusion is prohibited.

7. Intellectual Property Rights

All content created or provided by Maple Grove Garden Services Ltd., including quotations, proposals, service plans, checklists, photos, designs, written materials, and branding, remains our property or the property of our licensors, unless otherwise agreed in writing.

You are granted a limited, non-exclusive, non-transferable right to use any materials we provide solely for personal or internal business purposes related to the services. You may not reproduce, distribute, modify, publish, or commercially exploit our materials without prior written consent.

We may take before-and-after photographs of completed work for internal records, quality control, training, insurance, and marketing purposes, provided that any use of identifiable images is handled in accordance with applicable privacy laws and, where required, your consent.

8. Data Protection and Privacy

We collect, use, and disclose personal information in connection with providing services, managing customer accounts, communicating about bookings, processing payments, complying with legal obligations, and improving our operations. This may include contact information, property details, billing information, service history, and communication records.

We will handle personal information in a manner consistent with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable provincial privacy legislation. We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, or disclosure.

We may share personal information with:

• Payment processors and financial institutions;
• Service providers and subcontractors assisting with our operations;
• Professional advisors, insurers, or regulators where necessary;
• Authorities if required by law or to protect legal rights and safety.

By engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this section and in any separate privacy notice we may provide. You may contact us to request access to or correction of your personal information, subject to legal limitations.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to severe weather, storms, floods, fire, labour disruptions, supply shortages, transportation failures, public health emergencies, government actions, utility outages, acts of war, terrorism, or natural disasters.

If a force majeure event occurs, we may suspend, postpone, or modify services for the duration of the event and a reasonable recovery period thereafter. We will use commercially reasonable efforts to resume services as soon as practical.

10. Changes to Terms

We may update or modify these Terms from time to time to reflect operational, legal, regulatory, or business changes. The revised Terms will take effect when posted or otherwise communicated to you, unless a later effective date is stated.

Your continued use of our services after the effective date of any revised Terms constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you must discontinue use of our services and notify us before further work is scheduled.

11. Applicable Law and Jurisdiction

These Terms and any dispute arising out of or relating to them, the services, or any related transaction shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that the courts located in Ontario, Canada shall have exclusive jurisdiction over any dispute, claim, or proceeding arising from or relating to these Terms, except where applicable law requires otherwise or permits an alternative dispute resolution process.

12. Contact Information

If you have any questions, concerns, complaints, or notices relating to these Terms or our services, please contact:

Maple Grove Garden Services Ltd.
2450 Meadowvale Boulevard, Unit 18
Mississauga, ON L5N 5S1
Canada
Email: [email protected]
Phone: +1 (905) 567-8429

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, unenforceable, or contrary to applicable law, that provision shall be severed or limited to the minimum extent necessary so that the remaining provisions remain in full force and effect.

Failure by us to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision unless expressly stated in writing.

By engaging the services of Maple Grove Garden Services Ltd., you confirm that you have read, understood, and agreed to these Terms of Service.